What services do you provide?

Quotient TravelPlanner specialises in designing private customised holidays for discerning travellers. We pride ourselves on providing clients with expert advice and personalised service. Because each traveller is unique, you can expect a detailed consultation of your unique interests and preferences, resulting in a holiday that is tailor-made just for you.

Please refer to Our Services here for more information.

How do I engage your service?
  • Step 1: Send us your holiday wishlist and requirements through this simple form or call us at +65 64350922 (Mondays to Fridays, 9.30am to 7pm) to speak to a Travel Consultant. At your convenience, we will conduct a detailed discussion via email, a phone call or a meeting at our office to find out more about your specific wants.
  • Step 2: We will design a personalised holiday itinerary for you based on your preferences.
  • Step 3: Upon accepting our proposed itinerary, you will be required to put down a deposit for the trip. Following this, a detailed day-to-day itinerary with a list of shortlisted activity options and hotels will be sent to you to review. Please note that holiday bookings are not confirmed at this point. The balance payment of your trip will be collected during the delivery of your travel pack or at least 60 days prior to your departure date.
  • Step 4: Upon confirming your itinerary, we will proceed to finalise all the bookings for your trip and deliver your personalised Travel Pack to you. The Travel Pack will include information on your daily schedule, customised destination guides and maps with directions pertaining to your holiday route.
What payment methods do you accept for holiday purchases?

We offer the following payment methods for holiday purchases:
1. Credit Card via internet payment gateway. We accept Amex / MasterCard / Visa.

2. Bank transfers. We accept payment by bank transfer in Singapore Dollars.

3. Bank Cheques. Bank cheques are accepted and must be issued in Singapore Dollars.

4. Cash or Credit Card at our office.

Is my schedule free and easy or do I have to follow the itinerary strictly?

For Independent Holidays: The suggested itinerary provides guidance on the places you can visit within a comfortable amount of time. You are, however, free to change your daily schedule as and when you see fit! You will also receive a Travel Pack, which will include shopping, dining and activity suggestions for each destination.

For Private Tour Holidays: The itinerary for each day is pretty fixed. However, you still have the flexibility to discuss with your tour guide/driver on-the-go as to how much time you will like to spend at each place and/or to skip certain sights that may not interest you.

What is the difference between “Independent Holiday” and “Private Tour” holidays?

For Independent Holidays: The suggested itinerary serves as a guide, as to which places you can visit in a comfortable frame of time. You are, however, free to change your daily schedule. You can expect to receive a Travel Pack which would include shopping, dining and activity guides for each destination. 

For Private Tour holidays, you will enjoy full privacy along with the exclusive services of a dedicated tour guide and/or driver. The itinerary for each day is pretty fixed. However, you still have the flexibility to discuss with your tour guide/driver on-the-go as to how much time you will like to spend at each place and/or to skip certain sights that may not interest you.

What is a Travel Pack and what does it contain?

Our Travel Pack consists of relevant maps, destination guides for each location with shopping, dining and activity recommendations, all accommodation and activity vouchers, and transport passes as specified in the itinerary. Basically, we provide you with peace of mind so that you can focus on enjoying your holiday!

Is there a minimum number of travellers needed to embark on a holiday?

No minimum group size is required for customised holidays. We cater to solo travellers to as large a group as you’d like.

This is the first time I am travelling outside of a packaged group tour, is it safe?

Included in your Travel Pack will be information and travel tips on your destination. It will help you avoid certain known risks, such as health and safety, as well as get yourself acquainted with local customs and rules. Directions and information in our itinerary will also help you in locating your destinations, and give you a better idea of what to expect.

As with any trip, travelling has its inherent risks and some dangers fall beyond our control perimeters. However, Quotient TravelPlanner has done its utmost to ensure that in the areas within our control (selection of transportation, accommodation, etc), we only deal with reputable and trustworthy partners.

If you want an added level of security, we can arrange for a private travel guide to accompany you on your trip.

Is it safe to go on a self-drive holiday, especially if it is the first time we visit the country?

Recommended itineraries for road trips have been tried and tested. We will advise you on the feasibility of embarking on self-drive trips based on your individual comfort level. Our driving holidays are designed for comfortable pace, ranging from 2 to 6 hours total drive per day depending on the itinerary. The road conditions are generally well-paved and easy to drive on. You must, of course, feel comfortable & confident to drive in a foreign land.

Would a fully customised holiday be more expensive than an itinerary from Ready To Tour?

Our Ready To Tour itineraries are a collection of the most requested trips and trip combinations that we’ve planned for our past clients. We have automated some of the tedious processes to present customisable holidays at a more attractive price point compared to a fully customised holiday.

I am a member of a particular hotel chain, can I still engage your services?

Yes, we believe that accommodation selection makes up your total holiday experience. Do send us the list of hotels or resorts you intend to use, and we will advise you of its suitability.

Will I be provided with actual hotel names in the initial quotation?

Hotel names will not be provided until you confirm your holiday with us. This is because there is typically a time lapse between your first enquiry to your trip confirmation and we would like to avoid promising you hotels that may become unavailable later on. Rest assured, however, that we will send over the final hotel choices for you to review before proceeding with the booking. All hotels are carefully selected to meet our exacting standard of service quality, cleanliness, regular maintenance and more. In our accommodation proposal, we will present three possible hotel tiers that suit your preferences.

What are the possible hotel tiers in your proposal?

Comfortable: Our Comfortable range of accommodations emphasises cleanliness, regular maintenance of the property, and proximity to attractions or transportation options(metro stations, ferries, etc). Facilities such as swimming pools and spas may not be available here. Properties that lie in this category include traditional bed and breakfasts, modern budget hotels and family-run establishments.

Indulgence: The next level up from our comfortable range, Indulgence selections build upon the criteria of our Comfortable tier and take things up a notch. In this range, you will find hotels that are more attentive to art and design and are equipped with better quality fitting and furnishings. Properties that lie in this category include boutique design hotels as well as 4- and 5-star mid-to-large sized hotels. Selections will lean towards boutique design hotels wherever possible.

Luxurious: This is our top-of-the-line range of accommodations. Hotels in this category are recognised for their exacting service standards. Service typical to such properties include personalised welcome greetings and nightly turndown services. You can also expect properties in this range to regularly feature top-notch furnishings and luxury personal care products. Properties that lie in this category consist of award-winning hotels, and are often affiliated with recognised groups such as Leading Hotel of the World, Small Luxury Hotels or Virtuoso.

I saw an advertisement in the papers for a group tour to Italy, it includes more meals and visits more places than your itinerary, and it costs less. Why is this so?

This is because our product is essentially different from what is being offered on the market. While we strive to be reasonably priced for our customised holidays, we are mindful of not compromising on the overall quality of your holiday experience. We fully customise your holiday plans, give you insider tips on the best restaurant and shopping places to visit, and take the time to find out what you are really looking for in a holiday. In addition, all prices quoted are nett, and inclusive of all taxes and surcharges. We do not believe in advertising “from” prices, and later presenting you with a different final figure.

If I find the price of the holiday above my intended budget, can you make amendments to lower the overall cost?

During your consultation with our travel consultants, having an accurate budget for us to work on is very important. While we endeavour to fulfil all requests, we are mindful of not compromising on the overall quality of your holiday experience. Our itineraries are designed around your input and your expectations of a good holiday; wherever possible, we will provide you with alternative solutions or advise you accordingly of the feasibility of your plans.

How much does a customised holiday cost?

As a guideline, a holiday starts from S$700 per person per day. This typically includes all necessary land travel arrangements and costs such as car rentals, rail tickets, transfers, accommodation, domestic flights, guided activities, travel planning services and emergency support. Air ticket prices are excluded as many clients prefer to redeem their airline loyalty points or have already purchased their air tickets prior to contacting us.

Do the package prices for the itineraries include GST?

The travel services we provide are categorised as zero-rated (0%) under Section 21 of the GST Act so GST is not chargeable.

Are there any other hidden costs of the holiday after my purchase?

Package prices include service fees applicable to the travel components of your package. You can find this information in every itinerary. Each itinerary has a different set of inclusions which you will be able to view in the “Summary” tab before your purchase. However, you are responsible for any additional baggage fees, tips/gratuities to the drivers/tour guides, meals/beverages/room services or any other expenses which are not included nor listed in the Inclusions for the itinerary.

Are the fuel costs and toll charges included in the cost of the trip?

They are included in Private Tour itineraries, but not for self-drive holidays. Driving routes with estimated distances and tolls charges will be advised in the Travel Pack.

Are tips/ gratuities to the drivers and guides included in the package price?

No. Tips/ gratuities are given at your discretion in appreciation for the good service rendered to you by the service providers such as the driver, guide or porter. Your Travel Pack will include a tipping guide.

Do I have to pay for parking charges in the cities I visit?

Yes, please budget for parking charges when you park along the streets or in public garages. Parking rates vary from city to city and between parking companies. Where applicable, information on the hotel parking locations and rates will be in your Travel Pack.

How do I get to the meeting points for the day tours?

This information is given in your travel pack. Inside are detailed step-by-step instructions on how to get to your meeting points and destinations.

What kind of currency should I bring along?

The currencies for use in each destination are found in the Essential Guide section in the Travel Pack.

Where do I catch my flight/ train/ bus?

This information is located within your travel itinerary. Inside you will find detailed step-by-step instructions on how and where to catch your connections.

Is there anything that I would need to take note of when packing?

We have included a suggested packing list in the Travel Pack with suggestions on what to bring along on your trip.

How much money should I be bringing for my personal expenses and spending?

It really depends on your own spending and dining habits. However, you should also set aside money for transportation such as the metro and taxis, as well as tips. The Travel Pack has information to help you in your budgeting.

If I need assistance or want to make changes while on holiday, who can I contact?

We have a 24-hour emergency hotline to support our clients on holiday. We understand that unexpected and emergency situations can occur during your trip and our Travel Operations team are ever willing to assist you whenever you need help or advice during such circumstances. The emergency contact information is provided in your Travel Pack. You can also call us at (+65) 6435 0922 from 9.30am – 6.30pm (Mondays to Fridays) or SMS (+65) 9322 1223 after hours.