First, we want to thank you for planning the trip for us and the support by your Travel Consultant and Travel Operations Specialist during the trip. They are both GREAT!

We had a good/enjoyable holiday.

Rome, Florence with Modena and Milan are great. A learning point is the trip from Florence to Modena to Lamborgini and then to Bologna and then passing Modena and then to Milan. It would be better/logical to go from Florence to Modena (do the balsamic vinegar-lunch-Lamborgini which ended at 3.30pm then proceed onto Milan). Then give the extra day to Florence or Milan.

Duration & Pace
The duration of  3 days per major destination is good. Except in Florence where there was not enough time.
There was too much driving continuously.

I personally felt this is an area that your agency can do with much more improvement. Generally, my observation is too many “young /emerging Michelin Star” kind of restaurants were booked and these leave no “wow” factor nor leave any impressions at all.

Your planning for our Milan totally did not take into consideration of our key objective of shopping.

What You Did Well: Trip service/planning/reservations, Trip Support, Hotel, Transport/Guide
What Must Improve: Dining and Shopping knowledge
Wow Factor: Trip Support from Quotient – Great Team especially to our Travel Consultant and Travel Operations Executive
Appreciation: For your welcome gift

We understand if not everything goes according to our expectations. And that leaves room for the next trip.

So we are still happy.