Destination of Choice: Vietnam
Jon and I would like to thank you and Javiny for attending to our problem so quickly. I am sure your calls and immediate attention helped in with situation.
Other than this encounter, the rest of the trip was perfect. Len was very sensitive to our needs, what with young children and an elderly mom. We requested to cancel the trip to Ninh Binh as mom was very tired and he accommodated without question, and even took us to lunch back in Hanoi.
Thank you once again for attending to us.
I have included a short testimonial of our trip to Vietnam and will be posting this on Trip Advisor.
Our visit to Hanoi, Vietnam in December 2011 was indeed wonderful and educational experience. Having the opportunity to experience the busy streets of Hanoi in the Old Quarters to the scenic cruise through Halong Bay and homestay at a White Thai village in Mai Chau, was just breathtaking. All these were made possible by our wonderful travel agent Quotient TravelPlanner in Singapore and travel leader, Mr Le Van Len (Lin) from Vietnam. I am sure it was not easy for Mr Len to care for six people (comprising two young children, three adults and my elderly mum) but he managed it with flying colors. Our travel leader was accommodating and patient to all our requests. More importantly, he was sincere in building a good rapport with us and honest in his ways. I truly appreciated his efforts in caring for us, such as holding my mum’s arm when crossing the road, helping us choose mandarin oranges in the market, walking around many shops in the Old Quarters to get the ‘right’ coffee beans, making calls to wife to check on prices of products. We are indeed blessed to experience the wonders of Hanoi and hope to visit there again in good time.
~ Joanna & Jonathan