Destination of Choice: Brazil, Peru
A wonderful holiday salvaged
It was just an ordinary transit at Barcelona en-route to Sao Paulo when I was called upon by an airline staff at the gate. It turned out to be a leak to our most expensive holiday that you had planned so meticulously for us.
My family of four needed to be offloaded at Barcelona due to overbooking and the remaining journey postponed to the next flight three days later. My heart sank. Many thoughts flashed through my mind: there goes my 20+K; should we stay for the next flight or return to Singapore; are there other flights to Sao Paulo; so on… till your name lit up in my mind. yes, try calling Quotient TravelPlanner. It turned out to be the best repair for the damage.
I would like to thank you for the effort made to salvage our holiday from being ruined. Because of your quick thinking and efficiency, we were able to recover the rest of the planned holiday without missing too much of the important sightseeing (Iguassu Falls, Machu Picchu). It was wonderful and smooth sailing, just as you promised.
Low Chuen Onn